Xinx Broadcast Chat is a multi-channel communication framework that allows organizations to transmit real-time text, voice, and media to thousands of recipients simultaneously. Unlike standard group messages, it distributes updates as individual, private chats to ensure maximum user engagement and personal privacy.
This guide outlines everything you need to know to leverage its framework, maintain system security, and configure outbound streams. Core Infrastructure & Architecture
The architecture of a modern broadcast chat engine rests on three fundamental components:
Session Initiation Protocol (SIP): Manages the initial signaling, connection requests, and handshakes between the broadcasting node and the server pool.
Real-time Transport Protocol (RTP): Handles the actual delivery of voice data packets across the network without lag.
Relay Servers: Distribute the outbound packet load to protect network stability and hide user endpoints from one another. Key System Technical Specifications
When deploying or using a broadcast chat channel, certain default performance and payload limitations apply to maintain data integrity and network performance: Technical Constraint Specification / Limit Character Limit Per Message Up to 5,000 characters Simultaneous Base Recipients 200 users per standard block Operational Delivery Window 8:00 AM to 12:00 AM (local time) Core Network Uptime Target 99.9% availability Supported Rich Media Raw audio, photos, custom links, and short video clips Step-by-Step Configuration Guide
Follow these steps to activate, compose, and safely send your first broadcast message: 1. System Activation
Open your unified control interface or communications dashboard. Navigate to Settings > General > Tools. Select Broadcast Messages and click Enable to turn on mass-distribution permissions. 2. Recipient Segmentation
Click New Broadcast. Filter your contact list by custom attributes like user region, language preference, or purchase behavior. Individually select or mass-import the specific users who should receive the update. Shopee Singapore Creating a Chat Broadcast | SG Seller Education [Shopee]
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